Order Processing

Our user-friendly interface will guide you through every step of the order process, from setting up an account to retrieving your completed order. Once the order is in the system you can check on the status of the order. You can review past orders or invoices and update your account information at any time.

We designed a Six-Click-Order-Entry system to streamline the order process, as outlined below.

Our account managers and staff are always available to assist, at every step in the process.

Submitting Jobs for Automated Processing

Files must be sent: Excel, Delimited, Fix Fielded, or DBF

  1. Log onto www.anchorcomputer.com and register on website under “login”.
  2. You are given a user ID, and asked to input a password.
  3. There are two payment options, to pay by credit card or network card number:
    a. If they opt for Credit Card, this is entered on the website.
    a. If they opt for the network card number, they must call ANCHOR and speak to customer service to get a customer number for billing purposes.
  4. Click on “Client Services” on the website and download any required processing acknowledgement forms, and fax them to: 631-293-4113 (Acknowledgement forms are required once a year for each application process) or email ncoa@anchorcomputer.com
  5. You will have either customized pricing previously supplied by a salesperson, or use the standard web pricing which is posted on the website.
  1. To begin processing, log into the website and click on “place an order”.
  2. This will bring you to an option screen with a listing of services available. Click on the services that you want provided to you.
  3. The pricing screen will appear, and will be up to 4 service levels to choose from. Select one and the “to order” screen will appear.
  4. Enter the input quantity tolerance, media type, character set, length of time we are to go back, (For NCOA, Minimum 6 month – Maximum 48 months), quantity, record format, match logic, and type of mailing. Required data may vary depending on service.
  5. Next an invoice will appear, and you can either proceed or decline the invoice, in which case you will be brought back to the order screen.
  6. You now define your record layout by clicking on “create a new layout”, or access a saved layout from previous jobs. You can save an unlimited number of layouts for subsequent use.
  7. After the layouts are defined properly, you will then click on “load”.
  8. You will then be prompted for a credit card number, or network card number.
  9. Next, a browser will then come up asking you where you have your file.
  10. Once jobs have been completed, an e-mail will be sent to you letting you know the file is ready for download.
  11. Log back into the website and click on “view orders and invoices”. You will see your filename and password to download the file. The process is now complete.